For the record, QQQ was a great help and the issues were due to something out of their hands - so sorry for not making this point earlier.

MiCCAS.

You’re right, it was a mistake, and I’m pretty sure that I apologised on behalf of all the team! If not, let me say this again; Sorry, our bad.

I offered, and sent you the free shipping coupon (I’ll check my sent “whims”, i’m pretty sure I did!) which may not sound like much, but on most items is nearly half the cost of the item you originally purchased. Of course the option of a full refund was also available.

I’ve noticed you since participating in competitions on our blog, so I trust that everything is cool now, but I stumbled across this blog post and got a little worried.

Either way, don’t be a stranger, you have my email address let me know if there’s anything wrong through email and I’ll sort it.

Louis/QQQ

That’s a truly good comment you made, and in fact I would be absolutely fine if COTD did the same. It’s a pity, as it seems nothing less than them trying to cover it up and hope I wouldn’t contact them.

I ordered some homebrewing products from Craftbrewer (www.craftbrewer.com.au) at 4pm, at 4.15pm I received a phone call from them stating that their vaccuum (sp?) sealing machine had broken down and that I could received the goods late, or unvaccummed.

At the time I didn’t care and told Ross its alright just send them when you get a chance I’m in no hurry. This whole phone call however made me realise that some stores out there do still treat the anonymous online purchaser the same as an in store customer - as it should be!

I hope it turns up soon mate, I know how keen you are