If you’re anything like me you’ll find that all your local neighbors, friends and family come knocking at your door for assistance with the computers. However, you’ll also find yourself needing to provide support to people that aren’t local, and are in fact far away in the distant galaxies that the internet roams.

You know the feeling, you get them to try and explain something to you and you’re completely confused. There’s a red button there?? Sometimes you just wish you were there in front of them. Well, there’s plenty of applications out there including GoToMyPC and Microsoft’s own Remote Assistance but they’re either poor or they’re overly priced.

Well, I came across an amazing application the other day in which allows not only a simple easy to use interface to connect to a remote pc, but is completely free. Both to give and receive assistance.

Of course, if you know me well you know I don’t recommend applications until I have actually tried it. Well, I can happily report I did!

A user contacted me asking for support, and I was happy to help them but they were from the United Kingdom. The situation was easy, but I wanted to show them exactly how to do it. So, we attempted to use an online service called ‘LogMeIn’ and whilst we’ve heard raving reviews I found it hard to help the other user set it up.

So, I was left with the decision of looking for an application that was both easy to use and free to setup. I stumbled across CrossLoop and decided to give it a go. I gave the url to the client I was helping, and began downloading it myself. Before I could finish downloading the application the user was able to tell me the access code. At that point I didn’t even know what the access code was, however they were able to work out the system before I could even download the application.

So, if you’re providing or needing remote support, install the free CrossLoop application today at www.CrossLoop.com!

I will also be able to provide technical support using this application through our Live Help system! Have the program ready when you hop onto the chat!

This entry was posted on Friday, October 5th, 2007 at 5:21 pm and is filed under Tech News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.